If you encounter login or password reset errors in EverCheck Wallet, such as "An internal server error occurred" or "403 Error," these are usually due to outdated or corrupted browser data. To fix this, clear your cache and cookies, try logging in via an incognito/private window, or switch to a different browser or device.
Possible Error Messages
You may see one of the following messages on your screen:
"An internal server error occurred"
"403 Error - The request could not be satisfied"
How to Fix It
These errors are typically caused by outdated or corrupted data stored in your browser. To resolve this, please try the following troubleshooting steps:
1. Clear Your Cache and Cookies
Clearing your browser's history forces the system to load the latest, correct version of the EverCheck Wallet page.
On Desktop (Chrome, Edge, Firefox, Safari): Press
Ctrl + Shift + Delete(Windows) orCmd + Shift + Delete(Mac) to quickly open your history settings, select "Cookies" and "Cached images/files," and confirm the deletion.On Mobile (iOS/Android): Go to your device's browser settings (e.g., Safari or Chrome settings) and select Clear History and Website Data.
2. Try an Incognito or Private Window
If you don't want to clear your entire browser cache right away, open a new Incognito (Chrome) or Private (Safari/Firefox) window and try logging in or resetting your password there.
3. Switch Devices or Browsers
If the error persists, the quickest workaround is to attempt the action using:
A different web browser (e.g., switching from Internet Explorer/Edge to Google Chrome).
A different device entirely, such as your smartphone or a tablet.