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Contacting EverCheck Wallet Support vs Contacting Your Employer

Updated

EverCheck Wallet Support assists with account access, licensure updates, and technical issues. For questions about licenses tracked by your employer, credential requests, renewals, or role-specific matters, contact your employer. 

When To Contact EverCheck Wallet Support

If you need assistance with EverCheck Wallet, we're here to help. 

Here are some of the items the EverCheck Support team can help you with: 

  1. Accessing your EverCheck Wallet account
  2. Submitting/updating your licensure via EverCheck Wallet
  3. Troubleshooting any technical issues with your EverCheck Wallet account

When To Contact Your Employer

The data that is populated in your EverCheck Wallet account, such as your licensure, is pulled directly from the records that your employer has on file for you. 

For this reason, please contact your employer when you have questions regarding:

  1. The licenses, certifications, and registrations (LCRs) they're currently tracking for you in EverCheck
  2. The credentials they're requesting you submit or update via EverCheck Wallet
  3. How to renew your license or questions regarding background checks
  4. Anything specific to your role with the organization

EverCheck Wallet Support Options

  1. Self-service support

    You can find additional articles in the EverCheck Wallet Help Center, such as how-to tutorials and answers to frequently asked questions. 

    To quickly access the Help Center, please use the following link: EverCheck Wallet Help Center

    To easily find the articles you're looking for, use the search bar as shown below.
     

    Screenshot of the Propelus EverCheck support page featuring a dark banner reading "How can we help?" with a search bar highlighted by a green border. Below the banner are buttons for support topics including "Accessing My Wallet Account," "Managing your licenses, certifications, and registrations," "License Verification Troubleshooting," "Data and Security," and "Contact Us."
     

  2. Live chat with an EverCheck Wallet support representative
    Click the bubble in the lower right corner of your screen to start chatting with an EverCheck representative who can help resolve any questions or issues you may have. 

    Screenshot of the Propelus EverCheck support page, with a long green arrow pointing from the "Contact Us" option down to a chat widget icon outlined in a green box at the bottom-right corner of the screen.

  3. Send an email to support@evercheckwallet.com
    Important note: Do not share sensitive information over email or chat
    Email and live chat are not encrypted and may not be secure. Do not send protected health information (PHI) or personally identifiable information (PII) through these channels.

    An EverCheck Support representative will review your question and provide you with an answer within as soon as possible.

    To help us answer your request quickly, be sure to include: 

    • Your first and last name
    • The email address associated with your EverCheck Wallet account 
    • The full name of the organization where you work
    • Your employee ID number, if applicable
    • A detailed description of your question/issue, including screenshots when appropriate

    For more information on how to contact EverCheck Wallet Support, please see this article: Contact Us

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