Contacting EverCheck Wallet Support vs Your Employer

When To Contact EverCheck Wallet Support

If you need assistance with EverCheck Wallet, we're here to help. 

Here are some of the items the EverCheck Support team can help you with: 

1. Accessing your EverCheck Wallet account
2. Submitting/updating your licensure via EverCheck Wallet
3. Troubleshooting any technical issues with your EverCheck Wallet account

When To Contact Your Employer

The data that is populated in your EverCheck Wallet account, such as your licensure, is pulled directly from the records that your employer has on file for you. 

For this reason, please contact your employer when you have questions regarding:

1. The licenses, certifications, and registrations (LCRs) they're currently tracking for you in EverCheck
2. The credentials they're requesting you submit or update via EverCheck Wallet
3. License renewals
4. Anything specific to your role with the organization

EverCheck Wallet Support Options

1. Self-service support

   You can find additional articles in the EverCheck Wallet Help Center, such as how-to tutorials and answers to frequently asked questions. 

   To quickly access the Help Center, please use the following link: EverCheck Wallet Help Center

   To easily find the articles you're looking for, use the search bar as shown below.
    

   
    

2. Live chat with an EverCheck Wallet support representative
   Click the bubble in the lower right corner of your screen to start chatting with an EverCheck representative who can help resolve any questions or issues you may have. 

   

3. Send an email to support@evercheckwallet.com
   ⚠️ Important: Do not share sensitive information over email or chat
   Email and live chat are not encrypted and may not be secure. Do not send protected health information (PHI) or personally identifiable information (PII) through these channels. To send PHI or PII securely, contact your Customer Success Manager. They will provide access to EverCheck's secure email encryption client.

   An EverCheck Support representative will review your question and provide you with an answer within 1-2 business days, on average.

   To help your support agent expedite your request, be sure to include: 

   • Your first and last name
   • The email address associated with your EverCheck Wallet account 
   • The full name of the organization where you work
   • Your employee ID number, if applicable
   • A detailed description of your question/issue, including screenshots when appropriate

   For more information on how to contact EverCheck Wallet Support, please see this article: Contact Us