If your license or certification verification failed, ensure your submitted details exactly match the official records. Check that the license number, including any prefix from the board's website, is correct and confirm the license type matches what the board lists. If your specific license type isn't available in your Wallet account, contact your HR team. A video guide is available to help resolve verification errors.
Troubleshooting a Failed License Verification
If the license or certification you submitted could not be verified, please review the following troubleshooting steps to ensure your information matches the primary source requirements.
Verify Your License Details
To ensure a successful verification, your submitted details must align perfectly with the official records.
1. Check the License Number: Does the license number you submitted match exactly what the board's primary source verification website has listed?
Note: This number might differ from what is listed on a physical copy of your credential.
Ensure any prefix listed on the board's website is included when submitting through your Wallet account.
2. Confirm the License Type: Does the license type match what the board has listed for you?
If the specific credential type you hold is not listed as a submission option in your Wallet account, please contact your internal HR team for further assistance.
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