My Employer Denied My Credential Submission

If you received a notification that your employer did not accept your license, certification, or registration (LCR), please contact them directly to find out why it was rejected is best. It may be that: 

• The image you provided needs to be clearer to accept as documentation. 
• The image you provided doesn't match the information that's requested. 
• The information your document contains has one or more issues that must be resolved (name discrepancies, etc.). 

When your employer reviews your credential submission, it will trigger a notification email. That email will provide you with the reason for rejection so you know what to change during your next submission.

When you log back into Wallet to re-submit, you can click directly on the inbox message on the Wallet homepage to start the resubmission process.