Some credential submissions require employer review before acceptance. If your submission included uploaded documentation, it goes directly to your employer. If rejected, contact your employer for reasons, which may include unclear images, mismatched information, or document issues. A notification email will explain the rejection, and you can resubmit by clicking the inbox message on the Wallet homepage.
Submission Verification
Some credentials submissions require your employer to review them before they're accepted as part of your employee record.
When submitting, if you uploaded documentation during the submission process (i.e., scanned and uploaded or captured a photo), this means that your submission went directly to your employer for them to review.
If your employer denies your submission, you will receive a notification letting you know that your upload was denied.
Possible reasons your employer denied your upload could include:
- The image you provided needs to be clearer to be accepted as documentation.
- The image you provided doesn't match the information that's requested.
- The information your document contains has one or more issues that must be resolved (name discrepancies, etc.).
When your employer reviews your credential submission, it will trigger a notification email. That email will provide you with the reason for rejection, so you know what to change during your next submission.
Next Steps
When you log back into EverCheck Wallet to resubmit your credential, you can click directly on the inbox message on your Wallet homepage to start the resubmission process.