If you receive the error "Sorry, we weren't able to find an active invitation associated with that email address" when using EverCheck Wallet's Resend Invitation, first confirm your role requires licensure tracking, as invitations depend on employer eligibility. If unsure, contact your HR team. Also, check if you already have an active account by using the Forgot Username/Password link to regain access.
Resend Invitation Error Message
If you received the Sorry, we weren't able to find an active invitation associated with that email address. Please try another error message after using the Resend Invitation option on the EverCheck Wallet login page, here are two things to check:
1. Confirm Your Role’s Requirements
EverCheck Wallet is specifically designed for roles that require licensure tracking. If your current position does not require tracked credentials, an invitation will not be generated for you.
Need a change? If you believe your credentials should be tracked, or if you have questions regarding your eligibility, please contact your organization’s HR team directly.
Important note: The EverCheck team cannot make decisions regarding who is invited to use EverCheck Wallet. Your invitation is determined only by your employer.
2. Check for an Existing Account
You may have already completed your registration in the past.
To verify if you already have an active account, try using the Forgot Username / Password link. If an account exists under your email, you will receive instructions to regain access.