EverCheck Wallet Invitation Troubleshooting

Resend Invitation Error Message

If you received an error message after using the Resend Invitation option on the EverCheck Wallet login page, here are three things to double-check:

1. Confirm Your Role’s Requirements

EverCheck Wallet is specifically designed for roles that require licensure tracking. If your current position does not require tracked credentials, an invitation will not be generated for you.

• Need a change? If you believe your credentials should be tracked, or if you have questions regarding your eligibility, please contact your organization’s HR team directly.

2. Check for an Existing Account

You may have already completed your registration in the past. To verify if you already have an active account, try using the Forgot Username / Password link. If an account exists under your email, you will receive instructions to regain access.

3. Verify Your Email Address

If your email address has changed since your initial onboarding, the "Resend" feature may not recognize your new contact info.

• The Solution: You can still set up your account by using your organization’s unique Invitation Portal.

• Need help? For a step-by-step guide on using the portal, please refer to this article: Wallet Invitation Portal

Registration FAQs

• Correcting a typo in your email address: If you accidentally registered with a misspelled or incorrect email address, it's an easy fix:

1. Log in using the incorrect email address and the password you created.

2. Go to the Settings tab in your account.

3. Correct your email address here and save the changes. Your account is now registered to the email address you updated.

• Connecting to Your Employer Once registered, your account is completely set up. You will not need to re-register or manually "link" your account to your employer.