If you received a notification that your employer did not accept your license, certification, or registration (LCR), contact them directly to find out why it was rejected is best. It may be that:
- The image you provided needs to be clearer to accept as documentation.
- The image you provided doesn't match the information that's requested.
- The information your document contains has one or more issues that must be resolved (name discrepancies, etc.).
When your employer rejects your license after a manual review, that will trigger a notification email. That email will provide you with the reason for rejection so you know what to change during your next submission.
When you log back in to Wallet to re-submit, you can click directly on the inbox message to start the resubmission process.