Submitting American Heart Association credentials via EverCheck Wallet

E-cards & RQI cards

When the American Heart Association has issued you an e-card or RQI card, you’ll simply enter your card number in EverCheck Wallet. To do that, you will:

1. Login to Wallet and click on the inbox message on the Wallet homepage to Submit your license details, which will take you to the list of requirements that your employer has requested. 
   
   
   
   
2. From this requirement list, you will find and click on the American Heart Association (AHA) credential you are trying to submit. 
   
   
3. When prompted, select “Enter e-card number.”
   
   
   
   
4. Enter your 12-digit e-card number OR your 21-digit RQI number.

Important note regarding RQI and ecards: EverCheck Wallet can sometimes detect an update to RQI-issued certificates without manual intervention on your part. When this is the case, you won’t see an option to update your certificate; EverCheck Wallet will automatically update it. E-card or RQI submissions could remain in verifying status for up to 30 minutes while EverCheck Wallet verifies your information with the American Heart Association.

     5. Select "Submit" to have your information verified and transmitted to your employer.

Physical certificates (for instance, paper heart cards)

When you have a physical document as proof of your certification, you’re able to submit this documentation in EverCheck Wallet by either capturing a photo of it on your mobile device or uploading the document from your desktop device. To upload this image, please follow the instructions below:

1. Login to Wallet and click on the inbox message on the Wallet homepage to Submit your license details, which will take you to the list of requirements that your employer has requested. 
   
   
   
   
2. From this requirement list, you will find and click on the American Heart Association (AHA) credential you are trying to submit. 
   
   
3. When prompted, select Upload a photo or Capture a photo.
   
   
   

If you are using the mobile app, capture a photo of both the front and back of your certificate when prompted with your phone’s camera. If you are using EverCheck Wallet on desktop, upload the documentation and be sure that it includes both the front and back of your certificate. Accepted file types include .jpg, .jpeg, .pdf, .png, and.tiff. 

4. Enter the recommended renewal date listed on your certificate.
   
   
   
   
5. Select Submit to have your information transmitted to your employer for review.

Important note regarding verification: When you submit documentation of a physical certificate through EverCheck Wallet, employers must review and approve this documentation. For this reason, your certificate may show as “Verifying” for some time. Once your employer accepts or rejects your certificate, the status will change.