If you need assistance with EverCheck Wallet, we're here to help. First, let's take a look at when you should contact us, and when you should contact your employer instead.
Contact your employer when you have questions regarding:
- The licenses, certifications, and registrations (LCRs) they're currently tracking for you.
- The LCRs they're requesting you submit or update.
- License renewals.
- Anything specific to your role with the organization.
Contact EverCheck Wallet support when you have questions regarding:
- Accessing your account.
- The process of submitting LCRs.
- Troubleshooting any technical issues you're having.
- Other technical assistance needs.
EverCheck Wallet Support Options
|Assistance type||How to access it|
|Live-chat with an EverCheck Wallet support representative||
Engage the "Help" bubble at the bottom of the page. Here, you're able to chat with a representative who can help you resolve questions or issues you have. Please be aware, they may refer you to your employer if your question/need is outside of the scope of what we can help with.
Send an email to firstname.lastname@example.org.
To help your support agent expedite your request, be sure to include:
Please be aware that communications sent via unencrypted e-mail over the internet, including to this address, may not be secure. For this reason, please do not send any protected health information (“PHI”) or other personally identifiable information (“PII”) to this address. Should you need to transmit any PHI or PII to EverCheck, please contact your Customer Success Manager and they will provide you access to EverCheck’s secure e-mail encryption client.