Submitting American Heart Association credentials via EverCheck Wallet

E-cards & RQI cards

When you’ve been issued an e-card or RQI card by the American Heart Association, you’ll simply enter your card number in EverCheck Wallet.

If you have a task in your EverCheck Wallet Inbox: 

1. From within your Inbox, click on the task associated with updating your AHA certificate or adding a new certificate.
   
   
2. When prompted, select “Enter e-card number.”
   
3. Enter your 12-digit e-card number OR your 21-digit RQI number.
   *RQI certificates have special considerations. Please read the Important note about RQI cards later in this document.
   
   

   

   

   

   

4. Select “Submit” to have your information verified and transmitted to your employer.
   

If you do not have a task in your EverCheck Wallet Inbox, but you would like to update your certificate anyway:

1. Navigate to the Licenses tab in your EverCheck Wallet account. 
   
   
2. Find the certificate you’d like to update, then select the three-dot menu on the card. Select “Update” 
     
3. When prompted, select “Enter e-card number.”




4. Enter your 12-digit e-card number OR your 21-digit RQI number.
   *RQI certificates have special considerations. Please read the RQI section later in this document.
   






5. Select “Submit” to have your information verified and transmitted to your employer. 
   

Important note regarding RQI cards: EverCheck Wallet is sometimes able to detect an update to RQI-issued certificates without manual intervention on your part. When this is the case, you won’t see an option to update your certificate; EverCheck Wallet will automatically update it for you. 

Important note regarding e-card and RQI card verification: E-card or RQI submissions could remain in verifying status for up to 30 minutes while EverCheck Wallet verifies your information with the American Heart Association.

Physical certificates (for instance, paper heart cards)

When you have a physical document as proof of your certification, you’re able to submit this documentation in EverCheck Wallet by either capturing a photo of it on your mobile device or uploading the document from your desktop device. 

If you have a task in your EverCheck Wallet Inbox: 

1. From within your Inbox, click on the task associated with updating your AHA certificate or adding a new certificate. 
   
2. When prompted, select “Upload a photo” or "Capture photo"
   
   If you are using the mobile app, capture a photo of both the front and back of your certificate when prompted with your phone’s camera. If you are using EverCheck Wallet on desktop, upload the documentation and be sure that it includes both the front and back of your certificate. Accepted file types include .jpg, .jpeg, .png, and.tiff. 
3. Enter the recommended renewal date listed on your certificate 
   
4. Select “Submit” to have your information transmitted to your employer for review.
   

   

If you do not have a task in your EverCheck Wallet Inbox, but you would like to update your certificate anyway: 

1. Navigate to the Licenses tab in your EverCheck Wallet account.
   

   

2. Find the certificate you’d like to update, then select the three-dot menu on the card. Select “Update”
   
   

   

3. When prompted, select “Upload a photo” 
   
   If you are using the mobile app, capture a photo of both the front and back of your certificate when prompted with your phone’s camera. If you are using EverCheck Wallet on desktop, upload the documentation, and be sure that it includes both the front and back of your certificate.
4. Enter the recommended renewal date listed on your certificate.
   
   

   

5. Select “Submit” to have your information transmitted to your employer for review.
   

   

Important note regarding verification: When you submit documentation of a physical certificate through EverCheck Wallet, employers must review and approve this documentation. For this reason, your certificate may show as “Verifying” for some time. Once your employer accepts or rejects your certificate, the status will change.